Sunderland Telecare provides support to approximately 6000 customers who are linked to the Telecare Service 24 hours a day, every day of the year.

Sunderland Telecare provides:

A wide range of Telecare equipment that is linked to Sunderland City Council’s highly trained call handlers who will assist you if you are in difficulty and deploy a mobile response worker to your home if required.

• Touch of a button access to support and assistance if you have a fall or need the emergency services
• Security and reassurance; help in remaining independence and living safely at home
• Peace of mind for yourself and your family

Sunderland Care and Support have been made aware that customers are being contacted by fraudulent organisations, who are taking advantage of the digital switchover by trying to take payment for new Telecare equipment. Customers who receive such a call should never give their bank details to make payment and should hang up. Sunderland Care and Support will never ask you for payment over the telephone.

We’ve successfully completed the transition from analogue to digital telecare, ensuring our services remain reliable, future-proofed and ready to meet evolving needs. This upgrade enhances the safety and independence of the people we support by using modern technology for faster, more secure, and more resilient connections.

Our digital telecare solutions are designed to deliver uninterrupted support, improved functionality, and greater peace of mind for both service users and their families.