The Home Improvement Agency supports elderly, disabled and vulnerable residents to live safely and independently in their homes for as long possible. This is achieved by offering a variety of services which include:

• Disabled Adaptations – following recommendations from occupational therapists, we explore funding options, including statutory grants, to help you adapt your property to meet your needs
• Housing Assistance Advice and Loans – subject to available funding, we can look at council loans for homeowners if your property falls below the Decent Home Standard, you are unable to afford the repairs and unable to obtain any funding through loans available on the high street
• Handypersons Service – a discounted handyperson service is available (subject to eligibility) to help with small DIY jobs around your home
• Energy and Heating Advice – we provide support to individuals without heating/hot water which includes checking eligibility for any available grant schemes, access to winter warm packs and access to temporary heaters
• Welfare/Benefits Advice – we help existing customers check their entitlement to additional benefits and advise how to apply
• Repairs/Maintenance Advice – we can offer advice on repairs and maintenance, and we also hold an Accredited Builders List of local builders and contractors
• Other Services – we work across a range of services and depending on your individual circumstances, can offer recommendations and referrals to meet your needs

To speak to a member of our team
Call us on 0191 561 4355. 
Monday to Thursday 8.30am -5.00pm and Friday 8.30am – 4.30pm or email us at hia@sunderlandcareandsupport.co.uk.

To enquire about the Handyperson Service
Call us on 0191 520 5552
This line is open 7 days a week from 8.30am – 5.00pm